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service and support - how to get the best from Mabey Hire Services

Why Use Mabey Hire Services?

  • We have the widest range of groundwork products available - we can supply all your requirements from a single source
  • 18 depots nationwide give the best distribution network of any supplier
  • Hire charges after the minimum hire period are calculated on a daily basis
  • Our quality management system has been assessed and registered against the provisions of ISO 9001


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Engineering Support

  • Our team of engineers provides technical back-up from centres throughout the U.K.
  • Our engineering staff have extensive practical experience gained in the construction industry
  • State-of-the-art computer drafting and design facilities ensure high standards and rapid response times.


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C.D.M. and M.H.S.W Regulations

To comply with current regulations we provide risk assessment sheets with our schemes.

These identify:

  • Hazards that may be associated with a particular scheme under consideration
  • Hazards that may be associated with the proprietary equipment proposed for a scheme
Customers are then requested to complete the assessments by adding risk ratings and control measures


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Technical Data Manual

Customers with an in-house temporary works department may wish to retain a copy of the Mabey Hire Services' Technical Data Manual for easy reference. Available on Compact Disc, this contains:

  • Technical information including brochures
  • User information for each product
  • Technical data sheets and risk assessment sheets
This manual is issued on a controlled basis so that we can update holders of the manual as necessary.


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Ordering

  • We aim to provide immediate response to your requirements, although advance orders do assist us in providing you with the best possible service
  • Please give as full a site address as possible and a site telephone number if possible
  • Please quote an order number



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Deliveries

  • Unloading the delivery vehicle is the responsibility of the customer. Please ensure you have a suitable lifting appliance available for off-loading
  • Special vehicles e.g. lorry loaders, articulated lorries or low loaders can be arranged to deliver the equipment at extra cost
  • Should you require delivery on a lorry loader, you should be aware that there is a Code of Practice for the Safe use of Lorry Loaders (BS 7121 Part 4 1997) under which you are required to establish a Safe System of Work


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Using the Equipment

  • Use the equipment as set out in our user guides or as advised in writing by our engineering department
  • It is in your interest to look after the equipment as loss charges can mount up, be it through theft or otherwise


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Off-hiring

  • The equipment is considered to be on hire until you inform us of the date that it is available for collection, or the date you return it to our depot
  • We undertake to collect the equipment within 14 days of the off-hire date, it is your responsibility during this period
  • If you are leaving site, please note that we require at least 7 days’ notice to arrange the transport, and we require you to be on site to ensure there is a safe system of work in place for the loading operation. Should we arrive on site to find there is not a safe means of collecting the equipment, we reserve the right not to proceed with the collection and to charge you for the wasted journey
  • Please advise the depot what is to be collected, especially if it is not all the equipment on site and obtain from them an "off-hire number" for your records


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Collections

  • Reloading the collection vehicle is the responsibility of the customer. Please ensure you have a suitable lifting appliance available for loading
  • Should you request a lorry loader, you should be aware that there is a Code of Practice for the Safe use of Lorry Loaders (BS 7121 Part 4 1997) under which you are required to establish a Safe System of Work


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Returns

When returning equipment on your own transport, please ensure that the equipment is counted at the depot and the amounts entered on the "checking-in-return" form, a copy of which should be taken by your driver.

Loss/Damage

  • Loss and damage cannot be assessed at the time of return and will be advised on the Goods Inwards Note sent to your invoice address
  • Small outstanding amounts of equipment will be assumed lost to prevent ongoing hire charges
  • Large outstanding amounts will continue on hire unless the depot is notified
  • Where high damage charges are anticipated, you will be informed by telephone so that you can inspect the goods in our yard within 7 days
  • Please direct all queries related to checking-in-returns and Goods Inwards note to the issuing depot as soon after receipt as possible


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a member of the MABEY group of companies